Report problems

Usually to help with issue we need logs from the device.

You can send them to us from settings page by checking "Send a copy to support" and clicking on send logs button.

If that does not work by some reason try to gather more info manually: You will need to run these commands using SSH (preferable way as you can copy paste the output into the email) or hdmi and send the output to Syncloud support (support at syncloud.it):

df -h
ifconfig
hostname -I
ping google.com -c1
systemctl status --state=failed snap.* --no-pager
journalctl -e | tail -100
journalctl -u snap.platform.backend
dmesg | tail -100
top -n 1
ip route

SSH

To run the commands above you will need to use SSH which is allows to run commands on a device and send us the output.

On Windows use Pytty

Install and connect to your device by it's IP address. Use "root" as username and your device password set during the activation (or "syncloud" if not activated yet). Then you should see a terminal window where you can enter (or paste) SSH commands and use Enter key to execute them.

IP

IP address of the device should be taken from the router or the output of this command on the device using attached screen (HDMI):

hostname -I