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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta content="width=device-width, initial-scale=1.0" name="viewport">
<title>I'm Raymond</title>
<meta content="" name="description">
<meta content="" name="keywords">
<script>
window.location.href = "https://raymondariwoola.github.io/assets/img/maintenance/Maintenance.png";
</script>
<!-- Favicons -->
<link rel="apple-touch-icon" sizes="180x180" href="../raymondariwoola.github.io/assets/img/apple-touch-icon.png">
<link rel="icon" type="image/png" sizes="32x32"
href="../raymondariwoola.github.io/assets/img/favicon_io/favicon-32x32.png">
<link rel="icon" type="image/png" sizes="16x16"
href="../raymondariwoola.github.io/assets/img/favicon_io/favicon-16x16.png">
<link rel="manifest" href="../raymondariwoola.github.io/assets/img/favicon_io/site.webmanifest">
<!-- Google Fonts -->
<link
href="https://fonts.googleapis.com/css?family=Open+Sans:300,300i,400,400i,600,600i,700,700i|Raleway:300,300i,400,400i,500,500i,600,600i,700,700i|Poppins:300,300i,400,400i,500,500i,600,600i,700,700i"
rel="stylesheet">
<!-- Vendor CSS Files -->
<link href="assets/vendor/bootstrap/css/bootstrap.min.css" rel="stylesheet">
<link href="https://cdnjs.cloudflare.com/ajax/libs/animate.css/4.1.1/animate.min.css" rel="stylesheet">
<link href="assets/vendor/icofont/icofont.min.css" rel="stylesheet">
<link href="assets/vendor/remixicon/remixicon.css" rel="stylesheet">
<link href="assets/vendor/owl.carousel/assets/owl.carousel.min.css" rel="stylesheet">
<link href="assets/vendor/boxicons/css/boxicons.min.css" rel="stylesheet">
<link href="assets/vendor/venobox/venobox.css" rel="stylesheet">
<!-- Main CSS File -->
<link href="assets/css/style.css" rel="stylesheet">
</head>
<body>
<!-- ======= Header ======= -->
<header id="header" class="headerCLass">
<div class="container">
<h1><a href="index.html">Raymond Ariwoola</a></h1>
<h2 class="headH2 animate__animated animate__lightSpeedInLeft">I'm an enthusiastic <span><strong
class="head2span animate__animated animate__fadeInRightBig animate__slower">Trainer,</strong> <strong
class="head2span animate__animated animate__fadeInRightBig animate__slow animate__delay-2s">Subject Matter
Expert,</strong> <strong class="head2span animate__animated animate__fadeInRightBig animate__delay-3s">Web
Developer,</strong></span> <strong
class="head2span animate__animated animate__zoomInRight animate__delay-4s">based in Dubai, UAE</strong></h2>
<nav class="nav-menu d-none d-lg-block">
<ul>
<li class="active"><a href="#header">Home</a></li>
<li><a href="#about">About</a></li>
<li><a href="#resume">Resume</a></li>
<li><a href="#services">Achievements</a></li>
<li><a href="#portfolio">Portfolio</a></li>
</ul>
</nav>
<!-- .nav-menu -->
<div class="social-links">
<a href="https://www.linkedin.com/in/raym0ndy" target="_blank" class="linkedin" title="LinkedIn"><i
class="icofont-linkedin"></i></a>
<a href="https://codepen.io/RaymondX" target="_blank" class="codepen" title="Codepen"><i
class="ri-codepen-fill"></i></a>
<a href="https://www.reddit.com/user/while_name_Raymond" target="_blank" class="reddit" title="Reddit"><i
class="ri-reddit-fill"></i></a>
<a href="https://github.com/raymondariwoola" target="_blank" class="github" title="Github"><i
class="ri-github-fill"></i></a>
</div>
</div>
</header>
<!-- End Header -->
<!-- ======= About Section ======= -->
<section id="about" class="about">
<!-- ======= About Me ======= -->
<div class="about-me container">
<div class="section-title">
<h2>About</h2>
<p>Learn more about me</p>
</div>
<div class="row">
<div class="col-lg-4" data-aos="fade-right">
<img src="assets/img/me.png" class="img-fluid" alt="">
</div>
<div class="col-lg-8 pt-4 pt-lg-0 content" data-aos="fade-left">
<h3>Knowledge Management, Learning & Development, Subject Matter Expert, Web Development</h3>
<p class="font-italic">
An intensely inquisitive and solution oriented mind are my strongest qualities.
</p>
<div class="row">
<div class="col-lg-6">
<ul>
<li><i class="icofont-rounded-right"></i> <strong>Birthday:</strong> 30 October</li>
<li><i class="icofont-rounded-right"></i> <strong>Location:</strong> Dubai, UAE</li>
</ul>
</div>
<div class="col-lg-6">
<ul>
<li><i class="icofont-rounded-right"></i> <strong>Certification:</strong> <span class="mksmall">Computer
Science | IUBH</span></li>
<li><i class="icofont-rounded-right"></i>
<li><i class="icofont-rounded-right"></i> <strong>Freelance:</strong> Available</li>
</ul>
</div>
</div>
<p>
I fell in love with programming at a very young age and I have since then enjoy writing codes. Ever since I
wrote my first web application in vanilla JavaScript and manipulating it to produce a desired result, I have
been addicted and obsessed with the idea of using programming to solve problems. <br>
Programming is a never ending puzzle and I continue to passionately get involved in problem solving
exercises. I cannot seem to stop writing codes and learning new programming language. I hope and dream of
putting a team together in order to participate and win the Google Hash Code competition.<br>
</p>
</div>
</div>
</div>
<!-- End About Me -->
<!-- ======= Counts ======= -->
<div class="counts container">
<div class="row">
<div class="col-lg-3 col-md-6">
<div class="count-box">
<i class="icofont-simple-smile"></i>
<span data-toggle="counter-up">8,100</span>
<p>Social Responsibility Hours</p>
</div>
</div>
<div class="col-lg-3 col-md-6 mt-5 mt-md-0">
<div class="count-box">
<i class="icofont-document-folder"></i>
<span data-toggle="counter-up">11</span>
<p>Projects</p>
</div>
</div>
<div class="col-lg-3 col-md-6 mt-5 mt-lg-0">
<div class="count-box">
<i class="icofont-company"></i>
<span data-toggle="counter-up">6</span>
<p>Years Of Experience</p>
</div>
</div>
<div class="col-lg-3 col-md-6 mt-5 mt-lg-0">
<div class="count-box">
<i class="icofont-award"></i>
<span data-toggle="counter-up">8</span>
<p>Achievements</p>
</div>
</div>
</div>
</div>
<!-- End Counts -->
<!-- ======= Skills ======= -->
<div class="skills container">
<div class="section-title">
<h2>Skills</h2>
</div>
<div class="row skills-content">
<div class="col-lg-6">
<div class="progress">
<span class="skill">HTML <i class="val">100%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="100" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">CSS <i class="val">100%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="100" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">JavaScript <i class="val">90%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="90" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Flask <i class="val">90%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="90" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">REST API <i class="val">100%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="100" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">C <i class="val">50%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="50" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">SQL <i class="val">80%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="80" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Express JS <i class="val">80%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="80" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
</div>
<div class="col-lg-6">
<div class="progress">
<span class="skill">Python <i class="val">80%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="80" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">WordPress/CMS <i class="val">80%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="80" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">SharePoint <i class="val">90%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="90" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">node JS <i class="val">80%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="80" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">MS Office <i class="val">100%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="100" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">jQuery <i class="val">100%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="100" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Bootstrap<i class="val">90%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="90" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Version Control (Git/Github)<i class="val">80%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="80" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
</div>
</div>
</div>
<!-- End Skills -->
<!-- ======= Interests ======= -->
<div class="interests container">
<div class="section-title">
<h2>Interests</h2>
</div>
<div class="row">
<div class="col-lg-3 col-md-4">
<div class="icon-box">
<i class="ri-cloud-fill" style="color: white;"></i>
<h3>Cloud Computing</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4 mt-md-0">
<div class="icon-box">
<i class="ri-code-box-fill" style="color: #5578ff;"></i>
<h3>Programming</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4 mt-md-0">
<div class="icon-box">
<i class="ri-database-2-fill" style="color: #e80368;"></i>
<h3>Data Science</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4 mt-lg-0">
<div class="icon-box">
<i class="ri-movie-2-line" style="color: #e361ff;"></i>
<h3>Movies</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4">
<div class="icon-box">
<i class="ri-plane-fill" style="color: #47aeff;"></i>
<h3>Traveling</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4">
<div class="icon-box">
<i class="ri-hand-heart-fill" style="color: #ffa76e;"></i>
<h3>volunteering</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4">
<div class="icon-box">
<i class="ri-basketball-fill" style="color: #11dbcf;"></i>
<h3>Sports</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4">
<div class="icon-box">
<i class="ri-music-2-line" style="color: #4233ff;"></i>
<h3>Music</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4">
<div class="icon-box">
<i class="ri-book-2-fill" style="color: #b2904f;"></i>
<h3>Reading</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4">
<div class="icon-box">
<i class="ri-gallery-line" style="color: #b20969;"></i>
<h3>Art & Design</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4">
<div class="icon-box">
<i class="ri-robot-line" style="color: #ff5828;"></i>
<h3>Robotics</h3>
</div>
</div>
<div class="col-lg-3 col-md-4 mt-4">
<div class="icon-box">
<i class="ri-gamepad-line" style="color: #29cc61;"></i>
<h3>Gaming</h3>
</div>
</div>
</div>
</div>
</section>
<!-- End About Section -->
<!-- ======= Resume Section ======= -->
<section id="resume" class="resume">
<div class="container">
<div class="section-title">
<h2>Resume</h2>
<p>Check My Resume</p>
</div>
<div class="row">
<div class="col-lg-6">
<h3 class="resume-title">Summary</h3>
<div class="resume-item pb-0">
<h4>Raymond</h4>
<p><em>Professional experience of over 6 years in the Banking and Learning & Development sector. <br>
Proficient in analyzing business, system and employee requirements leading to improvement in efficiency
and productivity.</em></p>
</div>
<h3 class="resume-title">Education</h3>
<div class="resume-item">
<h4>Bachelor of Computer Science</h4>
<h5>Ongoing</h5>
<p><em>IUBH University of Applied Science</em></p>
</div>
<div class="resume-item">
<h4>CS50’s Computer Science</h4>
<h5>Completed</h5>
<p><em>HarvardX</em></p>
</div>
<div class="resume-item">
<h4>Diploma in Computer Science</h4>
<h5>Completed</h5>
<p><em>Lagos City Computer College, Lagos, Nigeria</em></p>
</div>
<h3 class="resume-title">Certification</h3>
<div class="resume-item">
<h4>Analytics Using Python</h4>
<h5>Completed</h5>
<p><em>Emirates Institute of Banking and Financial Studies, Dubai, UAE</em></p>
</div>
<div class="resume-item">
<h4>Complete Python Bootcamp</h4>
<h5>Completed</h5>
<p><em>Udemy, Virtual Learning</em></p>
</div>
<div class="resume-item">
<h4>Swagger Open API</h4>
<h5>Completed</h5>
<p><em>Udemy, Virtual Learning</em></p>
</div>
<div class="resume-item">
<h4>SharePoint RESTful API</h4>
<h5>Completed</h5>
<p><em>Udemy, Virtual Learning</em></p>
</div>
</div>
<div class="col-lg-6">
<h3 class="resume-title">Professional Experience</h3>
<div class="resume-item">
<h4>Training and Knowledge Management Associate</h4>
<h5>2018 - Present</h5>
<p><em>Tanfeeth (Emirates NBD), Dubai, UAE </em></p>
<p>
<ul>
<li>Facilitating and supervising trainings for Emirates NBD Inbound & Outbound Contact Center, Digital and
Support
Units.</li>
<li>Creating and implementing training modules and curriculums for new hire, product, process and system
trainings.</li>
<li>Key Point of Contact for stakeholders in various Banking Units to facilitate the implementation and
training of any new or revised product, process and system. </li>
<li>Responsible for achieving and reporting both monthly and yearly process training hour targets set by
head
of department. </li>
<li>Initiating and managing projects related to system enhancements along with reviewing business
requirement documents and functional specification documents. </li>
<li>Conducting quarterly training need analysis and focus group discussions to improve employee
productivity metrics such as AHT, quality, FCR. </li>
<li>Managing, maintaining and updating Knowledge Management Portals used by the Emirates NBD Inbound &
Outbound
Contact Center and Digital Units. </li>
</ul>
</p>
</div>
<div class="resume-item">
<h4>Service Request and Complaints Management</h4>
<h5>2016 - 2018</h5>
<p><em>Tanfeeth (Emirates NBD), Dubai, UAE</em></p>
<p>
<ul>
<li>Expedited the resolution of customer requests and complaints to maximize satisfaction. </li>
<li>Logged all relevant incident/service request details, allocated categorization and prioritization
codes. </li>
<li>Assisted bank customers with the activation as well as unblocking of their online banking and bank
cards. </li>
<li>Providing first-line investigation and diagnosis. </li>
</ul>
</p>
</div>
<div class="resume-item">
<h4>Customer Service Associate</h4>
<h5>2015 - 2016</h5>
<p><em>Tanfeeth (Emirates NBD), Dubai, UAE</em></p>
<p>
<ul>
<li>Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to
meet the needs of customer and achieve customer satisfaction.</li>
</ul>
</p>
</div>
</div>
</div>
<h1 id="downloadPDFresume"><a href="assets/docs/Raymond's Resume.pdf" target="_blank" rel="noopener noreferrer">Download PDF Version <span class="bx bxs-file-pdf"></span></a></h1>
<div class="linked2linkedin">
<p>Connect with me on <a href="https://www.linkedin.com/in/raym0ndy" target="_blank"
class="lkdn animate__animated animate__lightSpeedInRight animate__slow animate__delay-2s" title="LinkedIn"
style="color: #0a66c2; text-transform: capitalize; display: inline-block;">Linked<i
class="icofont-linkedin"></i></a></p>
</div>
</div>
</section>
<!-- End Resume Section -->
<!-- ======= Services/achievements Section ======= -->
<section id="services" class="services">
<div class="container">
<div class="section-title">
<h2>Achievements</h2>
<p>My Achievements</p>
</div>
<div class="row">
<div class="col-lg-4 col-md-6 d-flex align-items-stretch">
<div class="icon-box">
<div class="icon"><i class="bx bxs-award"></i></div>
<h4><a>Recognition</a></h4>
<p>Recognized and awarded by Tanfeeth (an Emirates NBD Group) as one of the top performers from 2016 to
2019.</p>
</div>
</div>
<div class="col-lg-4 col-md-6 d-flex align-items-stretch mt-4 mt-md-0">
<div class="icon-box">
<div class="icon"><i class="bx bx-file"></i></div>
<h4><a href="">Operations</a></h4>
<p>I took part in an operational risk and redundancy project with process governance team, reducing the
number of
CRM Service Requests used by the Contact Center team from 1400+ to less than 200.</p>
</div>
</div>
<div class="col-lg-4 col-md-6 d-flex align-items-stretch mt-4 mt-lg-0">
<div class="icon-box">
<div class="icon"><i class="bx bx-book-content"></i></div>
<h4><a href="">Knowledge Management</a></h4>
<p>Enhanced and introduced features on the existing knowledge management system bringing down the average
time required to
find relevant information from 60+ seconds to less than 20 seconds.</p>
</div>
</div>
<div class="col-lg-4 col-md-6 d-flex align-items-stretch mt-4">
<div class="icon-box">
<div class="icon"><i class="bx bx-world"></i></div>
<h4><a href="">Social Responsibility</a></h4>
<p>Happily contributed over 8,000 hours in volunteer programs between 2015 and 2019 through Exchangers
program (an Emirates NBD/Tanfeeth CSR program).</p>
</div>
</div>
<div class="col-lg-4 col-md-6 d-flex align-items-stretch mt-4">
<div class="icon-box">
<div class="icon"><i class="bx bxs-award"></i></div>
<h4><a href="">RACE Award</a></h4>
<p>Received 2019 Q2 RACE award in commitment to living the organization’s values, behaviors and standards.
</p>
</div>
</div>
<div class="col-lg-4 col-md-6 d-flex align-items-stretch mt-4">
<div class="icon-box">
<div class="icon"><i class="bx bx-medal"></i></div>
<h4><a href="">Medals</a></h4>
<ul>
<li>Completed 10 Kilometers desert walk in 2015, 2016, 2017 and 2018.</li>
<li>Dubai Desert Road Runner (DOMINATOR) 2017.</li>
<li>UAE Tour Challenge - Jebel Hafeet Finisher 2019</li>
</ul>
</div>
</div>
</div>
</div>
<!-- ======= Achievement Gallery ======= -->
<div class="container">
<div class="section-title">
<h2>Gallery</h2>
</div>
<div id="certificate-gallery-carousel" class="carousel slide" data-ride="carousel">
<ol class="carousel-indicators">
<li data-target="#certificate-gallery-carousel" data-slide-to="0" class="active"></li>
<li data-target="#certificate-gallery-carousel" data-slide-to="1"></li>
<li data-target="#certificate-gallery-carousel" data-slide-to="2"></li>
<li data-target="#certificate-gallery-carousel" data-slide-to="3"></li>
<li data-target="#certificate-gallery-carousel" data-slide-to="4"></li>
<li data-target="#certificate-gallery-carousel" data-slide-to="5"></li>
<li data-target="#certificate-gallery-carousel" data-slide-to="6"></li>
</ol>
<div class="carousel-inner">
<div class="carousel-item active">
<img src="assets/img/gallery/harvard's-CS50.PNG" class="d-block w-100" alt="Harvard CS50">
</div>
<div class="carousel-item">
<img src="assets/img/gallery/analytics-using-python-masterclass.jpg" class="d-block w-100" alt="Python Masterclass">
</div>
<div class="carousel-item">
<img src="assets/img/gallery/digital-upskilling.PNG" class="d-block w-100" alt="Digital Up-skilling">
</div>
<div class="carousel-item">
<img src="assets/img/gallery/appreciation.PNG" class="d-block w-100" alt="Appreciation CarD">
</div>
<div class="carousel-item">
<img src="assets/img/gallery/executive briefing - AI.jpg" class="d-block w-100" alt="Executive Briefing - AI">
</div>
<div class="carousel-item">
<img src="assets/img/gallery/executive briefing - Data Science and ML.jpg" class="d-block w-100" alt="Data Science and Machine Learning">
</div>
<div class="carousel-item">
<img src="assets/img/gallery/python bootcamp.png" class="d-block w-100" alt="Python Bootcamp">
</div>
</div>
<a class="carousel-control-prev" href="#certificate-gallery-carousel" role="button" data-slide="prev">
<span class="carousel-control-prev-icon" aria-hidden="true"></span>
<span class="sr-only">Previous</span>
</a>
<a class="carousel-control-next" href="#certificate-gallery-carousel" role="button" data-slide="next">
<span class="carousel-control-next-icon" aria-hidden="true"></span>
<span class="sr-only">Next</span>
</a>
</div>
</div>
</section>
<!-- End Services Section -->
<!-- ======= Projects And Deliverables Section ======= -->
<section id="portfolio" class="portfolio">
<div class="container">
<div class="section-title">
<h2>Portfolio</h2>
<p>My Projects And Deliverables</p>
</div>
<div class="row">
<div class="mpad col-lg-4 col-md-6 d-flex align-items-stretch mt-4 mt-lg-0">
<div class="icon-box">
<div class="icon bxcIcon"><i class="bx bx-book-content"></i></div>
<h4 class="header4Tag">Knowledge Management Web Applications</h4>
<p>Initiated and completed the creation of web tools and web applications on the Knowledge Management portal
used by Emirates NBD contact center team, in an effort to provide more convenience, ease of access and to
further reduce/eliminate human errors. <br> Examples of such tools includes but not limited to
<ul>
<li>Credit Cards Rewards Calculator</li>
<li>Transaction Instalment Plan simulator</li>
<li>3D view of card product for detailed visualization</li>
<li>Automated issue tracking, collating and reporting tool</li>
</ul>
These web applications were built on Microsoft SharePoint with REST APIs</p>
</div>
</div>
<div class="mpad col-lg-4 col-md-6 d-flex align-items-stretch mt-4 mt-lg-0">
<div class="icon-box">
<div class="icon bxcIcon"><i class="bx bxs-award"></i></div>
<h4 class="header4Tag">Digital Literacy and Awareness Training</h4>
<p>The goal of this project was to educate and create awareness among the staff on the digital
transformations happening within and outside the organization. I conducted and continue to conduct
sessions in an introductory manner, giving them just enough idea to create an understanding on the digital
trends.<br>
The Digital Literacy training covers major digital topics of today such as:
<ul>
<li>Computer Vision</li>
<li>Deep Learning</li>
<li>Natural Language Processing (NLP)</li>
<li>Internet of Things (IOT)</li>
<li>Robotic Process Automation (RPA)</li>
<li>Cryptocurrencies and BlockChain Technology</li>
<li>Cyber Security</li>
</ul>
</p>
</div>
</div>
<div class="mpad col-lg-4 col-md-6 d-flex align-items-stretch">
<div class="icon-box">
<div class="icon bxcIcon"><i class="bx bxs-award"></i></div>
<h4 class="header4Tag">OmniChannel Optimization program (OCOP)</h4>
<p>I am currently an active member of the OCOP project which is a multichannel CCO transformational agenda
that aims to significantly transform the way we manage
customer interactions and will eventually create seamless, personalized engagements across all channels
throughout the entire customer journey.</p>
</div>
</div>
<div class="mpad col-lg-4 col-md-6 d-flex align-items-stretch mt-4 mt-md-0">
<div class="icon-box">
<div class="icon bxcIcon"><i class="bx bx-file"></i></div>
<h4 class="header4Tag">Creation of Standard Operating Procedure</h4>
<p>Facilitated and took part in a Group Operations and Governance project to create, review and implement
over 500 SOPs for
Emirates NBD Inbound & Outbound Contact Center, Operations and Digital Units.</p>
</div>
</div>
<div class="mpad col-lg-4 col-md-6 d-flex align-items-stretch mt-4 mt-md-0">
<div class="icon-box">
<div class="icon bxcIcon"><i class="bx bx-world"></i></div>
<h4 class="header4Tag">Customer Experience Month</h4>
<p>Worked closely with the Service Quality Team and Group Customer Experience team to create awareness and
increase engagement during the customer experience month. We created custom webpages, banners, countdown
timers in order to draw attention towards the event.<br>We also, created a mechanism for tracking number
of appreciations received and publishing results in a timely manner</p>
</div>
</div>
</div>
<div class="section-title">
<p><span class="bx bxl-codepen"></span> </p>
<h2>View my Pens on Codepen</h2>
</div>
<p class="codepen" data-height="484" data-theme-id="dark" data-default-tab="result" data-user="RaymondX" data-slug-hash="GRgeOwV" style="height: 308px; box-sizing: border-box; display: flex; align-items: center; justify-content: center; border: 2px solid; margin: 1em 0; padding: 1em;" data-pen-title="Color Changing">
<span>See the Pen <a href="https://codepen.io/RaymondX/pen/GRgeOwV">
Color Changing</a> by Raymond Ariwoola (<a href="https://codepen.io/RaymondX">@RaymondX</a>)
on <a href="https://codepen.io">CodePen</a>.</span>
</p>
<p class="codepen" data-height="484" data-theme-id="dark" data-default-tab="result" data-user="RaymondX" data-slug-hash="WNGYLPb" style="height: 484px; box-sizing: border-box; display: flex; align-items: center; justify-content: center; border: 2px solid; margin: 1em 0; padding: 1em;" data-pen-title="Animate CSS">
<span>See the Pen <a href="https://codepen.io/RaymondX/pen/WNGYLPb">
Animate CSS</a> by Raymond Ariwoola (<a href="https://codepen.io/RaymondX">@RaymondX</a>)
on <a href="https://codepen.io">CodePen</a>.</span>
</p>
</section>
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